Protect your multi-site listings

While thorough guest screening minimizes risks, accidents can occur in short-term rentals. Classic home insurance doesn't cover short-term rentals, so it's crucial to have the right policy for your protection.

2,300+

Properties managed

30%

Monthly rental increase

85.3%

Avg occupancy rate

1M+

Happy guests

4,8/5

Rated by Hosts

Airbnb aircover for hosts

Upon advertising your property on Airbnb, you are automatically granted Airbnb AirCover—an insurance offering up to $3 million coverage. This protects hosts against damages to property or belongings caused by guests during their Airbnb stay.  

After each reservation, our committed housekeeping team will carefully inspect your property for damages or missing items and promptly report any issues to our support team for swift resolution.

Earn up to 40% more with our flexible lettings model

In addition to Airbnb, we will advertise your listing on several other popular short-let platforms, including Booking.com, VRBO, and more. When using these platforms, we kindly request that guests provide a refundable security deposit to protect your property against any potential damages.

Leave the rest to us

Our partnership with Swikly ensures your property insurance extends to bookings on other listing sites. This is included in your plan, with no additional costs.  

We'll handle communication with guests and booking platforms to claim damages on your behalf.

Ready to start hosting?

Get a quick, free estimate of your property’s potential earnings with Smarthost. Then book a call with our team to discuss next steps.

GET FREE ESTIMATE

3 reasons to choose Smarthost

Property
experts

We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%

Tech-savvy

We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless service for both guests and landlords.

Excellent Reviews

Our London-based team are professionals when it comes to handling property management. We’re highly rated on Trustpilot, Google, Airbnb and more.

What to do when a guest damages your Airbnb

Collect Evidence

Gather photos or videos showcasing the damage, and retain receipts or estimates for cleaning and repairs. These documents are crucial for Airbnb's assessment.

Escalate Unresolved Cases

If a guest refuses to pay or doesn't respond, escalate your claim to Airbnb support within 30 days of the incident. Provide evidence of the damage for their review.

File an AirCover Claim

Submit your AirCover claim within 14 days of the guest checking out. Use Airbnb's online resolution center for this purpose. The guest will have 24 hours to review and address the claim.

Involve Airbnb support

Should your guest fail to respond to the request or decline payment, you can involve Airbnb Support. You'll have an additional 15 days to take this step. Airbnb will decide if the situation falls under AirCover’s damage protection and, if it does, they'll reimburse you directly.

Although damages to short-term rentals are rare, it's wise to be prepared for such scenarios. Fortunately, all listings on Airbnb are covered by AirCover insurance. Here's a useful guide on handling damages and making a claim

Safe hosting guide

Screen your guests

A verified identity and contact details through Airbnb serve as strong evidence of guest authenticity. However, we advise you to cross-check their information for consistency—differences in names, payments, or emails could indicate a fraudulent booking. If uncertain, request an ID or passport photo.

For guests with reviews, check for positive feedback from Airbnb or hosts. If reviews are absent, ask questions like "Why are you visiting?" or "Who's accompanying you?" to verify authenticity.

Remove valuable items

If there are any valuable items on your property that are not necessary, make sure to remove them. By doing so, you completely eliminate the risk of potential damage.

Keep an inventory

Carrying out an inventory of your property is a great way of spotting (and proving) any damages or missing items. It’s also an easy way to keep track of any general wear and tear or keep on top of any essential property maintenance.

Make a list of things such as appliances, glassware and decor, additionally, take photos of things like floors, walls and furniture to keep a check on their condition. We recommend doing this regularly in order to spot anything untoward. It’s also worth providing the guests with a copy of the inventory (in the house manual) so they know that everything is being accounted for.Our partnership with Swikly ensures your property insurance extends to bookings on other listing sites. This is included in your plan, with no additional costs.  

We'll handle communication with guests and booking platforms to claim damages on your behalf.

Insure your property on multiple booking sites

Using a third-party insurer such as Pikl can give hosts extra protection when renting out property across multiple booking sites such as Expedia, Booking.com, Vrbo and more. They don’t tend to offer host insurance like Airbnb AirCover therefore, it’s wise to take out a specialised short let insurance policy to make sure you’re covered.

Ready to start hosting?

Get a quick, free estimate of your property’s potential earnings with Smarthost. Then book a call with our team to discuss next steps.

GET FREE ESTIMATE

Optimize your rental income with our professional short-let management team. We handle everything and offer a tailored service for hosts of all experience levels and circumstances. Listing on Airbnb, Booking.com and more