Dedicated 24/7 support foryour guests
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Swift response to guests' inquiries
To ensure your property stays visible in Airbnb searches, we suggest replying to inquiries within 24 hours. Responding later could be marked as a delayed response, lowering your property visibility in search results. Our team is here to help you avoid this situation by providing 24/7 support for guest questions and concerns. We answer 90% of messages within 1 hour, so your guests won’t be waiting around.
24/7 guest communication support
Guests have the option to reach out to us directly through email or a dedicated helpline. Our team is available around the clock to provide support whenever needed.
Elevate your guest communication rating
We've earned impressive ratings on Trustpilot, and it's for a good reason - Our guest communication experts are trained to promptly assist your guests while keeping a high standard of service.
We’re bilingual
Our team is able to speak to guests in a number of different languages which certainly comes in handy when dealing with international bookings or enquiries.
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3 reasons to choose Smarthost
experts
Tips for effective guest communication
Managing guest queries
Managing guest queries is crucial for hosting a short-term rental property. However, addressing multiple questions or providing extensive support can be time-consuming. Here are some tips on how you can communicate with your guests more efficiently…
Create a house manual that answers FAQ
An easy way to reduce the number of repetitive questions from guests is to create a house manual. This would ideally include information such as house rules, wifi name and password, instructions on how to utilise appliances (eg. washing machine, dishwasher, etc.), a list of useful telephone numbers (eg. pharmacist, takeaway restaurant, etc.) or a list of supermarkets and shops nearby. The more information you provide to your guests, the less likely they will need to contact you for additional details.
Send automated messages
Staying in touch with your guests helps to give a good impression and increases the likelihood of your guests leaving a positive review. If you're short on time or frequently find yourself sending similar responses, consider using Airbnb's 'scheduled messages tool' to send automated messages. This feature enables you to create message templates and automatically send them based on guest actions like booking, check-in, or check-out. You can even use it to send helpful messages during their stay or provide information about local attractions and amenities.
Partner with us
Delegate the responsibility of guest communication to us and enjoy a stress-free property rental experience. Our team is available 24/7 to handle inquiries, manage bookings, and vet guests, allowing you to relax knowing everything is being taken care of.
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Optimise your Airbnb listing
We secure 35% more bookings by expertly marketing your listings on multiple property channels, including Airbnb, Booking.com and many more.
